Refund Policy
Thank you for shopping at LillyLine. We aim to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, please review our refund policy below.
Refund Eligibility
- Return Period: Refund requests must be made within 5 days from the date you receive your order.
- Condition: Items must be returned in their original condition, including packaging, tags, and labels. Used, damaged, or altered items are not eligible for a refund.
How to Request a Refund
- Contact Us: To request a refund, please contact our customer service team at support@lillyline.com with your order number and reason for the return. We will provide you with instructions for returning the item.
- Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. We recommend using a trackable shipping method.
Refund Process
- Inspection: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.
- Processing: If approved, your refund will be processed within 7 business days. The refund will be credited to your original payment method. Please note that it may take additional time for the credit to appear in your account, depending on your bank or credit card provider.
Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Customized or personalized products
- Sale or clearance items
Exchanges
If you received a defective or incorrect item, please contact us within 5 days of receiving your order for an exchange. We will assist you in arranging for a replacement.
Customer Support
For any questions or further assistance regarding our refund policy, please contact our customer service team at support@lillyline.com
Thank you for choosing LillyLine. We appreciate your business and are here to assist you with any concerns.